About the role
Orbixa System is looking for an IT Support Officer to support users, devices, applications, and routine technology operations in an onsite role in Mexico, United States.
You will serve as a practical first point of contact for IT issues, investigate problems, provide clear guidance, and help resolve incidents efficiently. The role involves working with colleagues across the organisation, documenting support activity, and escalating more complex issues when needed.
What you will do
- Provide onsite technical support for hardware, software, accounts, connectivity, and common workplace technology issues.
- Diagnose problems methodically and implement appropriate solutions or workarounds.
- Set up, configure, maintain, and troubleshoot computers, peripherals, and other IT equipment.
- Assist users with access, applications, operating systems, and basic network connectivity.
- Record incidents, requests, resolutions, and follow-up actions accurately.
- Escalate unresolved or higher-risk issues to the appropriate internal or external support resource.
- Help maintain an organised IT environment and support routine technology-related tasks.
- Communicate clearly with users about progress, expected next steps, and resolution.
Work arrangement
This is a full-time, onsite position based in Mexico, United States. Salary is negotiable based on skills and experience.