About the role
We are looking for a Customer Support Representative to help our global clients with questions and support needs related to our HR software.
What you will do
- Respond to client queries clearly, professionally, and promptly.
- Help clients understand and use our HR software.
- Investigate support issues and guide clients towards appropriate solutions.
- Communicate with clients across different locations and time zones.
- Escalate issues when additional assistance is needed and follow through to resolution.
What you bring
- At least two years of customer support experience.
- Excellent written and verbal communication skills.
- Ability to understand client questions and provide clear, helpful responses.
- Strong problem-solving and follow-up skills.
- Ability to work effectively in a full-time hybrid role based in Austin, US.
What would be helpful
- Experience supporting software products or SaaS platforms.
- Experience working with clients from different countries or regions.
- Experience with HR software or familiarity with HR processes.