HireSide Sandbox

Customer Support Rep

Posted 29 Sep 2026

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Join our team as a Customer Support Representative helping clients around the world get the most from our HR software. This full-time, hybrid role in Austin requires excellent communication and at least two years of customer support experience.

About the role

We are looking for a Customer Support Representative to help our global clients with questions and support needs related to our HR software.

What you will do

  • Respond to client queries clearly, professionally, and promptly.
  • Help clients understand and use our HR software.
  • Investigate support issues and guide clients towards appropriate solutions.
  • Communicate with clients across different locations and time zones.
  • Escalate issues when additional assistance is needed and follow through to resolution.

What you bring

  • At least two years of customer support experience.
  • Excellent written and verbal communication skills.
  • Ability to understand client questions and provide clear, helpful responses.
  • Strong problem-solving and follow-up skills.
  • Ability to work effectively in a full-time hybrid role based in Austin, US.

What would be helpful

  • Experience supporting software products or SaaS platforms.
  • Experience working with clients from different countries or regions.
  • Experience with HR software or familiarity with HR processes.

Requirements

Must have

  • At least two years of customer support experience. 2+ years
  • Excellent written and verbal communication skills.
  • Ability to understand client queries and provide clear, helpful responses.
  • Strong problem-solving, issue investigation, and follow-up skills.
  • Ability to work full time in a hybrid role based in Austin, US.

Nice to have

  • Experience supporting software products or SaaS platforms.
  • Experience supporting clients across different countries or regions.
  • Experience with HR software or familiarity with HR processes.

How to apply

  1. Apply online with your CV. You'll also answer 4 short questions from the employer. It takes about five minutes, and no account is needed.
  2. Confirm your email. We'll email you a link to confirm your address and follow your application.
  3. Hear back. A person on the hiring team reviews applications, and every applicant gets an outcome.
Apply now
Apply now